
I just spotted this article in the media.
Patients consider "cosmetics" rather than the quality of clinical care more important.This is the problem with patient surveys.
This is what the article had to say .....
"Cleanliness, waiting times and overall care were problems raised in the A&E patient survey by independent watchdog The Healthcare Commission.
More than a quarter of patients at most A&Es in the region said it took well over the four-hour government target time to be dealt with – some spending more than 24 hours in casualty.
University Hospital of North Staffordshire NHS Trust was shamed over visiting times with half of patients saying they spent between four and over 24 hours waiting to be well enough to go home or be referred to a ward"
I believe the above results are deliberately undermining of a Department who works bloody hard for their patients. The reason they probably don't meet the targets is because they are too damned busy saving people.
So as much as I dislike North Staffordshire NHS Trust's management and they are stark raving crackpots, I think the A and E clinicians have always done a great job. I wondered whether anyone recorded the mortality rate because if they did, I am quite sure North Staffordshire NHS Trust A and E would have saved more people than the average Accident Emergency.
For the record, I don't rate Alison Dayani the health journalist at the Evening Mail Birmingham and author of the above piece. It is because she has a distinct inability to analyse the information by government press releases properly. Her predecessor was much better. Alison also has ideas above her own station but then she would do - she is a journalist.
1 comments:
Yes - this is an example of "tick the box" management missing the point of a hospital.
I fondly imagine that most people would rather wait for Good Care. No one chooses to be rushed past a triage nurse, seen by an inexperienced, target driven doctor and sent home.
The alternative is a proper history and examination, appropriate investigations, and the right treatment. Good Care Takes Time.
Does anyone still believe in Good Care?
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